Imagine if Amazon decided to build bookstores in all the malls across the country. How successful do you think they would be? Not very. The simple truth is an online brand doesn’t translate into the brick and mortar world very well and visa versa. Starbuck’s doesn’t work online but is a great place to buy a cup of coffee. (I use their website to get coupons for a mocha Frappuccino.) The site becomes a support channel for them.

But what about brands that are about to be extinct due to a change in business methodologies? Companies like Blockbuster are probably not going to be around [click here to continue…]